Assignment 1: Trends in the Workplace Specify the key functional areas of Human Resources Management. Explore the manner in which each function contributes to the overall performance of an organization. Support your response with specific examples of the activities for which HRM is typically responsible. In general, the role of the human resource management in an organization or entity entails planning, development, administration of policies and designing programs 2003). Therefore, the human resource management is concerned with the relationship of both the employer and employee within an enterprise. The human resource management effectively utilizes of human resources, desires for working relationships among all Secord, 2003). From this objectives, it clear that there are four main functional areas in human resource management namely Planning, Staffing, Employee development, and Employee maintenance as described below. The human resource planning function involves the determination of the number and type of employees needed to accomplish organizational goals through research given the fact that planning entails the collection and analysis of information critical in the forecasting of human resources supplies, as well as the prediction of the future human resources, human resource is job analysis that refers to the description of the nature of a job and specification of the human requirements including skills and experience needed to the job that as well entails the specification of the work duties and activities of 2
Running Head: Performance Management 2 Create a job description for a retail sales associate. Create an organizational behavior modification (OBM) plan to define a set of three (3) key behaviors that are necessary for job performance. Title : Retail Sales Associate, Macy’s Department Store Reports to: Sales Manager, Store Manager, District Manager Job purpose: To plan and carry out direct marketing and sales activities, so as to maintain and develop sales of retail store in Charleston, WV and Huntington, WV in accordance with agreed business plans. Key responsibilities and accountabilities: Maintain and improve an electronic client and prospect database. Plan and transfer out direct marketing actions (mainly direct mail) to decided resources, sales volumes, values, product mix and periods. Develop ideas and generate proposals for direct mail and marketing to major accounts by main market sector and Macy’s Department Store. Answer to and monitor up sales investigations by post, telephone, and individual visits. Uphold and cultivate current and new consumers through deliberate separate account support, and liaison with internal order-processing staff. Monitor and report on activities and provide relevant management information. Carry out market research, competitor and customer surveys. Maintain and report on equipment and software suitability for direct marketing and sales reporting purposes. Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.